Refund policy
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return:
• The item must be unused, unworn, unwashed, with original tags attached
• The item must be in its original packaging
• Proof of purchase is required
To start a return, please contact us at:
📧 radiantchilufya@gmail.com
Note: Returns sent without prior approval will not be accepted.
Return Address:
10 Miles, GC3 Highbrow Luxury Apartments
Lusaka, Zambia
Non-Returnable Items
The following items are not eligible for return:
• Sale or discounted items
• Gift cards
• Custom or made-to-order items
• Swimwear, bodysuits, and accessories (for hygiene reasons)
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
We recommend using a trackable shipping service to ensure the item reaches us safely.
Damages or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at:
📧 bibianchilufya5@gmail.com
Include clear photos so we can resolve the issue quickly.
Exchanges
The fastest way to receive a different size or item is to return the original item (subject to approval) and place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item is unused, unworn, with tags, and in original packaging.
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Refunds
All refunds will only be processed after we receive and inspect your returned item.
Once we receive your return and approve it, your refund will be processed to your original payment method within 7–10 business days.
Please note that banks and payment providers may take additional time to post the refund.
If more than 15 business days have passed since approval, please contact us at:
📧 radiantchilufya@gmail.com
Contact
For all returns, refunds, or questions:
📧 radiantchilufya@gmail.com